messages.en

TERMS AND CONDITIONS OF THE TRANSCARD LOYALTY PROGRAM

  1. 1. PROGRAMME BENEFICIARIES

    1. The TRANSCARD Programme is open to all individuals who refuel at service stations within the TRANSCARD Member network. There are two possible cases:
      • They hold an ONTURTLE payment card;
      • They have a TRANSCARD loyalty card linked to their vehicle, even if they use a different payment method.
      These persons are hereinafter referred to as MEMBERS.
    2. Members already registered with this Programme will receive access codes to the Programme's website by email or SMS. Upon initial login to the new platform, the Member must complete any missing information and accept the Terms and Conditions and the Privacy Policy. A new digital TRANSCARD card will be generated, replacing any previous identification. A welcome email will be sent to all first-time users.
    3. New Members must access the registration form on the Programme's website and create a new account by filling in their personal, contact and vehicle details. Upon registering, a new Member must agree to the Terms and Conditions and Privacy Policy, and indicate their preferred language.
      • a) A Member can only have one account within the TRANSCARD Programme.
      • b) A Member may register several vehicles on their account. It is essential to correctly indicate the vehicle registration number, the type of vehicle and the usual fuel.
      • c) If a new Member also wishes to apply for an ONTURTLE payment card, they may do so by filling in the form. The application will be processed by ONTURTLE staff.
    4. Only one set of access credentials will be assigned per Member. The provided email address will be used to log in. The Member is responsible for safekeeping passwords and proper use of the Programme. This person will receive Programme communications and will be the only one authorised to redeem points.
    5. The Member may change their password at any time from their account or via the login page if forgotten. A recovery email will be sent for password reset.
    6. Persons who do not consent to the processing of their contact details or do not accept the Terms and Conditions cannot create an account.

  2. 2. POINTS ACCOUNT

    1. Each Member will have a points account recording all activity, including:
      • Points earned through refuelling, promotions, or Programme events
      • Redemptions
      • Expired points
    2. The account remains active as long as the Member has conducted a transaction in the last 15 months. A notice will be sent one month prior to account closure for non-use.
    3. If a Member opts to leave the Programme, they will forfeit all accumulated points. To cancel, the Member must send an email from their registered address.
    4. Points cannot be transferred to another Member's account under any circumstances.
    5. From their account, the Member can show their TRANSCARD Digital Membership Card, which is the only validation required (except for Members with physical payment cards). The card can be viewed from the platform or downloaded to a digital wallet (iOS and Android).

  3. 3. OBTAINING POINTS

    1. A Member can only obtain points for:
      • Refuelling at ONTURTLE partner service stations, where they either identify as a TRANSCARD member or pay using an ONTURTLE payment card;
      • Actions or events as part of the Programme to reward or encourage engagement.
    2. Members can view the source of points in their account for up to 15 months.
    3. Points remain valid for one year from the date of issue. Once expired, they cannot be redeemed and will disappear from the account.
    4. Points are calculated based on litres refuelled and the vehicle type.
    5. ONTURTLE reserves the right to change point allocation and value at any time.

  4. 4. REDEMPTION OF POINTS

    1. The platform will always have an updated list of gifts available for point redemption.
    2. Only Members may request point redemptions, exclusively through the Programme platform, choosing from the current catalogue.
    3. Members may redeem valid points, provided they have enough to obtain the selected item. Insufficient points cannot be supplemented with cash.
    4. Programme points cannot be exchanged for cash or used as payment for ONTURTLE or partner services.
    5. Once redeemed, points will be deducted and shown in the account summary.
    6. Digital gift orders will be processed within 4 working days.
    7. For physical gifts, ONTURTLE's Member Services team will confirm collection availability.
    8. The gift catalogue will be renewed periodically. If a gift is out of stock, a substitute of equal or greater value will be offered.
    9. Product warranties are the supplier's responsibility — ONTURTLE and INCENTIVA are not liable.
    10. Some digital gifts may be valid only in specific countries. The intended country must be specified.
    11. Digital gifts cannot be returned once ordered.

  5. 5. CUSTOMER SERVICE

    If you have questions about reward orders, technical issues, or need help with the Programme, ONTURTLE's Customer Support is available 24 hours a day:

    Email: help@transcard.es