Club TransCard is a loyalty program for transporters and private drivers. It is an exclusive system that rewards drivers for refueling at OnTurtle network service stations.
Anyone who refuels at our OnTurtle service stations, as well as at stations affiliated with the OnTurtle Network. Also, if you are already an OnTurtle customer and have a DieselCard, you can apply to become a member of Club TransCard.
To obtain your loyalty card, you only need to sign up for Club TransCard through the form available at transcard.es. Upon completing your registration, you will receive your card free of charge, in a digital format.
You can earn TraCs by refueling at partner service stations, identifying yourself as a Transcard member and/or using OnTurtle payment cards.
As soon as you refuel, you will begin to accumulate TraCs, regardless of the amount of fuel.
You can check your TraCs balance at any time by logging into your account at transcard.es. You will also receive regular updates with news and exclusive promotions for Club TransCard members.
Points can be redeemed through the TransCard platform for gifts from the available catalog. Only TraCs that have been accumulated and not expired can be used for redeeming rewards, which can be picked up at our Jonquera and Mercabarna service stations or sent by email in the case of digital gifts.
TraCs are valid for 12 months from the date of acquisition (refueling date). After this period, they expire and cannot be redeemed.
No, accumulated TraCs cannot be transferred to another account.
You can change your password on your account or recover access if you have forgotten it through the password recovery option, where an email will be sent to the registered email address.
To unsubscribe, send an email to help@transcard.es from the email address registered in the program, requesting to be removed. Please note that doing so will result in the loss of all accumulated TraCs.
You must notify us of the update by going to "My Profile" > "Vehicles" in the menu or by emailing help@transcard.es, so that our Customer Service team can replace the registered license plate with the new one.
You can contact the Club Transcard Customer Service team by emailing help@transcard.es.
If you were already registered, you may have received an email inviting you to log into the new Club TransCard. If you haven't received it, please contact us through the contact form.
No, membership is completely free. There is no registration fee or monthly charge to enjoy the benefits of being a Club TransCard member. You can also cancel your membership at any time if you wish.
You can redeem your TraCs for amazing gifts from the exclusive catalog we have prepared for you. The gifts are quite diverse, from digital gift cards for your favorite stores to items specifically designed for your vehicle.
No, gifts from the catalog cannot be exchanged for cash, either in full or in part. They can only be redeemed using the TraCs you have available.
